We are committed to protect and respect your privacy. This way we want to inform you how and why we collect your personal data. This note is regarding the protection of personal data, which we gather through our website with domain https://supportivetherapy.ca.
This privacy policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding the processing of your personal data through the https://supportivetherapy.ca website. For more information about processing activities carried out by us other than through the https://supportivetherapy.ca website, please see our privacy policy here.
PERSONAL DATA CONTROLLER
The personal data controller is Supportive Therapy, (hereinafter “Personal data controller”, “we”, “our” or “us”). For more information, please refer to the “About us” section on the https://supportivetherapy.ca website.
COLLECTION OF INFORMATION
We collect certain information from you when you visit our website. This information is further described below.
Information you provide to us
When you register for https://supportivetherapy.ca you will provide us the following personal data:
- Name
- Email address
Purpose: Your name and email address are used for communication purposes when booking a meeting at https://supportivetherapy.ca, or signing up for our newsletter.
We may also record one or more demographic values such as business unit or region. You are not obliged to provide this information.
When you use https://supportivetherapy.ca/ in general
Each time you visit https://supportivetherapy.ca, we store a record of your use of the relevant platform in our database. If you are a corporate user, we will make this information available to your organisation on an aggregated and anonymised level.
To the extent permitted by applicable law, we also collect, create, process and store information that is not personal information such as sets of aggregate data and other generalized information, including information about browsing, usage and interactions and de-identified personal information that does not reveaFl your identity. We retain the right to use and disclose information that is not personal information in any manner permitted by law.
Personal data may be used in a form that does not allow your identification for the statistical purposes of data controller, such as data on website visits, statistics, etc.
We do not collect or process personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation.
For information on cookies, please refer to our Cookie Policy.
Age of users
https://supportivetherapy.ca is not intended for and shall not be used by anyone under the age of 16. Personal data controller does not knowingly collect personally identifiable information from children under the age of 16 years old. If you are under the age of 16 years old, you must ask your parent or guardian for permission to use this website. If a parent or guardian believes that we have in our database the personal information of a child under the age of 16 please contact and we will use our best efforts to remove the information from our records.
WHO WE SHARE YOUR DATA WITH
As a globally operating organisation, we make use of services and products from other providers to give you the best experience possible. The https://supportivetherapy.ca platform makes use of the following (sub)processors:
| Name and service | Location of processing | Personal data | Processing goal |
| Hostinger International, Ltd, North America, | USA | Names E-mail addresses | Hosting the application and the data present on the application servers. |
We do not sell or share your personal information to third parties. However, we do disclose information about you and your usage of our website as follows:
- To infrastructure, technology, operational and other service providers to help support the infrastructure necessary to operate the Site; or
- To our group companies and other partners who provide data processing services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security of our Services), or who otherwise process personal information for purposes that are described in this privacy policy, notified to you when we collect your personal information, or notified to you by the group company or partner.
We may also disclose information about you:
- If we are required to do so by law or legal process;
- To law enforcement authorities or other government officials;
- When we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity;
- If necessary to protect the vital interests or legal of another individual;
- In connection with a corporate reorganization or a sale or transfer of all or a portion of our business or asset; or
- To any other person with your consent to the disclosure
STORAGE AND TRANSFER OF YOUR PERSONAL INFORMATION
Our services are global and your information (including personal data) may be stored and processed in any country where we have operations or where we engage service providers, and we may transfer your information to countries outside of your country of residence, which may have data protection rules that are different from those of your country of residence.
The personal data that we collect from you may therefore be transferred to, and stored at, a destination outside the European Economic Area (“EEA“) or the Republic of Serbia. It may also be processed by staff operating outside the EEA or the Republic of Serbia who work for us or for one of our suppliers or partners. Such staff or subcontractors may be engaged in, among other things, the fulfilment of your order, the processing of your payment details or the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing outside of the EEA or the Republic of Serbia.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. In particular, this means that your personal data will only be transferred to a country that provides an adequate level of protection.
https://supportivetherapy.ca website is accessible via the Internet and may potentially be accessed by anyone around the world. This means that where you chose to post your data on the website, it could be accessed from anywhere around the world.
SECURITY OF YOUR PERSONAL INFORMATION
We protect the quality and integrity of your personal data and we have implemented appropriate technical and organisational measures to do so. We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:
- Unauthorized access
- Improper use or disclosure
- Unauthorised modification
- Unlawful destruction or accidental loss
The technical and organisational measures that ensure a level of security imply:
- The pseudonymisation and encryption of personal data;
- The ability to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services;
- The ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident;
- A process for regularly testing, assessing and evaluating the effectiveness of technical and organisational measures for ensuring the security of the processing.
All our employees who have access to and are associated with the processing of personal data, are required to respect the confidentiality of our visitors’ personal data.
All information you provide to us is stored on secure servers that we use. Where we have given you (or where you have chosen) a password which enables you to access certain parts of https://supportivetherapy.ca you are responsible for keeping this password confidential. We ask you not to share any password with anyone.
Please note that no method of transmission over the Internet or method of electronic storage is 100% secure. As a result, we strive to protect your personal information but cannot ensure or warrant the security of your information against any possible loss or unauthorized access
YOUR RIGHTS
You have the right to request:
- Access to your personal data.
- Rectification or deletion of your personal data.
- A restriction on the processing of your personal data.
- Object to the processing of your personal data.
- A transfer of your personal data (data portability).
You can make a request in relation to any of the above rights by contacting us as set out at the end of this Privacy Policy. We will respond to such queries as soon as possible, but not later than 30 days.
If you do not want your personal information to be used by us for marketing purposes, you may opt out by choosing of such disclosures via our cookie manager.
Rights of individuals in the EEA
If you are located in the European Economic Area, you have the following additional data protection rights:
- You can object to processing of your personal data,
- You can ask us to restrict processing of your personal data,
- You can request portability of your personal data or
- You can request deletion of your personal data
You can exercise these rights by contacting us using the contact details provided under the “CONTACT INFORMATION” heading below.
Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent. You can withdraw your consent by using the go to the data subject access request page and submitting a request or by contacting us using the contact details provided under the “CONTACT INFORMATION” heading below.
You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. Contact details for data protection authorities in the European Economic Area are available here. We would, however, appreciate an opportunity to address your complaint before you approach the supervisory authority so please contact us in the first instance with any complaints you may have by sending an email.
We may send push notifications or emails from time to time in order to update you about any service updates, events and promotions we may be running. If you no longer wish to receive these communications, please disable these in the settings on your device or please opt out by clicking the “Unsubscribe” button at the bottom of any email. Once you do this, you will no longer receive any emails from us.
Legal Basis For Using EEA Personal Data
If you are located in the European Economic Area, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. Usually, we rely on the following legal bases to process your personal information:
- Legitimate interest. We may process your personal data for our legitimate interests. For example, to provide or improve our Services, manage relationships with customers, or for security purposes and fraud prevention. We will also reach out to you about our service offerings to make sure you are aware of all of the available options. When we process personal information to meet our legitimate interests, we put in place safeguards to ensure that your privacy is protected and to ensure that our legitimate interests are not overridden by your interests or fundamental rights and freedoms.
- Consent. We will rely on your consent to use your personal data (including, without limitation, technical data, cookie data, usage information, and geo-location data), for personalized or interest based advertising purposes and to send you marketing information. When you first visit a website or application, we read cookies and similar technologies on the internet browser of your device or in connection with applications you use that allows us to identify browsers and devices that have previously interacted with our Service or customers. This initial reading of cookies and similar technologies allows us to determine whether you or the user(s) of your device, have previously given consent to the use of personal data. You may withdraw your consent at anytime by contacting us using the contact details provided under the Contact Information section of this Privacy Policy
- Performance of Contract. We will process your business contact information you provide when registering for our Service to provide the services and manage relationships.
- Legal obligation. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person. If we ask you to provide personal information to comply with a legal requirement, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
- Vital Interest. We may process your information if it is necessary to protect your vital interests or the vital interests of a third party.
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the Contact Information section of this Privacy Policy.
CCPA Privacy Notice
The California Code of Regulations defines a “resident” as:
- Every individual who is in the State of California for other than a temporary or transitory purpose and
- Every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose
All other individuals are defined as “non-residents.”
If this definition of “resident” applies to you, we must adhere to certain rights and obligations regarding your personal information.
WHAT CATEGORIES OF PERSONAL INFORMATION DO WE COLLECT?
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:
- Receiving help through our customer support channels;
- Participation in customer surveys or contests; and
- Facilitation in the delivery of our Services and to respond to your inquiries.
How do we use and share your personal information?
https://supportivetherapy.ca/ collects and shares your personal information through:
- Targeting cookies/Marketing cookies
- Social media cookies
More information about our data collection and sharing practices can be found in this privacy notice.
You may contact us by email at nicolewaldston.msw@gmail.com , or by referring to the contact details at the bottom of this document.
If you are using an authorized agent to exercise your right to opt out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.
Will your information be shared with anyone else?
We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for- profit entity that processes the information on our behalf, following the same strict privacy protection obligations mandated by the CCPA.
We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be “selling” of your personal information.
https://supportivetherapy.ca has not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. https://supportivetherapy.ca has disclosed the following categories of personal information to third parties for a business or commercial purpose in the preceding twelve (12) months:
- The categories of third parties to whom we disclosed personal information for a business or commercial purpose can be found under “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?”.
Your rights with respect to your personal data
Right to request deletion of the data — Request to delete
You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.
Right to be informed — Request to know
Depending on the circumstances, you have a right to know:
- Whether we collect and use your personal information;
- The categories of personal information that we collect;
- The purposes for which the collected personal information is used;
- Whether we sell or share personal information to third parties;
- The categories of personal information that we sold, shared, or disclosed for a business purpose;
- The categories of third parties to whom the personal information was sold, shared, or disclosed for a business purpose;
- The business or commercial purpose for collecting, selling, or sharing personal information; and
- The specific pieces of personal information we collected about you.
In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.
Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights
- We will not discriminate against you if you exercise your privacy rights.
Right to Limit Use and Disclosure of Sensitive Personal Information
- We do not process consumer’s sensitive personal information.
Verification process
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g., phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.
We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.
Other privacy rights
- You may object to the processing of your personal information.
- You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information.
- You can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.
- You may request to opt out from future selling or sharing of your personal information to third parties. Upon receiving an opt-out request, we will act upon the request as soon as feasibly possible, but no later than fifteen (15) days from the date of the request submission.
To exercise these rights, you can contact us by email at nicolewaldston.msw@gmail.com , or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.
DO VIRGINIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: Yes, if you are a resident of Virginia, you may be granted specific rights regarding access to and use of your personal information.
Virginia CDPA Privacy Notice
Under the Virginia Consumer Data Protection Act (CDPA):
- “Consumer” means a natural person who is a resident of the Commonwealth acting only in an individual or household context. It does not include a natural person acting in a commercial or employment context.
- “Personal data” means any information that is linked or reasonably linkable to an identified or identifiable natural person. “Personal data” does not include de-identified data or publicly available information.
- “Sale of personal data” means the exchange of personal data for monetary consideration.
If this definition “consumer” applies to you, we must adhere to certain rights and obligations regarding your personal data.
The information we collect, use, and disclose about you will vary depending on how you interact with https://supportivetherapy.ca and our Services. To find out more, please visit the following links:
- Personal data we collect
- How we use your personal data
- When and with whom we share your personal data
Your rights with respect to your personal data:
- Right to be informed whether or not we are processing your personal data
- Right to access your personal data
- Right to correct inaccuracies in your personal data
- Right to request deletion of your personal data
- Right to obtain a copy of the personal data you previously shared with us
- Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (“profiling”)
https://supportivetherapy.ca has not sold any personal data to third parties for business or commercial purposes. https://supportivetherapy.ca will not sell personal data in the future belonging to website visitors, users, and other consumers.
Exercise your rights provided under the Virginia CDPA
More information about our data collection and sharing practices can be found in this privacy notice.
You may contact us by email at nicolewaldston.msw@gmail.com , by submitting a data subject access request, or by referring to the contact details at the bottom of this document.
If you are using an authorized agent to exercise your rights, we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.
Verification process
We may request that you provide additional information reasonably necessary to verify you and your consumer’s request. If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request.
Upon receiving your request, we will respond without undue delay, but in all cases, within forty-five (45) days of receipt. The response period may be extended once by forty-five (45) additional days when reasonably necessary. We will inform you of any such extension within the initial 45-day response period, together with the reason for the extension.
Right to appeal
If we decline to take action regarding your request, we will inform you of our decision and reasoning behind it. If you wish to appeal our decision, please email us at nicolewaldston.msw@gmail.com . Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal if denied, you may contact the Attorney General to submit a complaint.
DATA RETENTION
We retain personal data for as long as necessary for the relevant activity for which it was provided or collected, but no longer than two years since the date you have provided us with your personal data. This will be for as long as we provide access to https://supportivetherapy.ca to you, your account with us remains open or any period set out in any relevant contract you have with us. However, we may keep some data after your account is closed or you cease using https://supportivetherapy.ca for the purposes set out below.
After you have closed your account or ceased using https://supportivetherapy.ca for a period of at least 90 days, we delete personal data, however we may retain personal data where reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, maintain security, prevent fraud and abuse, resolve disputes, enforce our Terms and Conditions, or fulfil your request to “unsubscribe” from further messages from us.
We will retain de-personalised information after your account has been closed.
Please note: After you have closed your account or deleted information from your account, any information you have shared with others will remain visible. We do not control data that other users may have copied from https://supportivetherapy.ca . Your profile may continue to be displayed in the services of others (e.g. search engine results) until they refresh their cache.
AUTOMATIC PERSONAL DATA PROCESSING
Processing of your personal datais is carried out by automated means, unless you opt out of it during the first visit of our website, or later via cookie manager.
Links to other websites
https://supportivetherapy.ca may contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy and cookie policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
CHANGES TO THIS PRIVACY POLICY
Any changes we may make to our Privacy Policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our Privacy Policy.
CONTACT INFORMATION
Questions, comments, complaints and requests regarding this Privacy Policy are welcomed and should be addressed to:
- By email: nicolewaldston.msw@gmail.com.